Cancellation Policy

Your business is valued and your cooperation is appreciated. We are making a commitment to you to guarantee your appointment time and refusing all other requests once you have made an appointment. Please call by 5pm the day before your appointment to give your cancellation notice for any scheduled appointments, including gift certificate sessions. Appointments cancelled late will result in your being charged 50% of your scheduled service unless the appointment can be filled. No-show appointments will owe the full amount of the service! However, if your appointment can be filled, you're off the hook! So call, text or e-mail as soon as it becomes clear you can't make it. Depending on our booking schedule, late appointments may not receive the full session time allotted for the treatment service booked: Full payment is required. Emergency cancellations are determined at the Massage Therapist's discretion. If you need to cancel and have made a deposit or prepaid for your appointment your account will be credited for future use or a gift certificate can be issued for the amount.